In an effort to provide you with the absolute BEST online shopping experience, The Alaskan Candle Co. LLC is committed to your satisfaction through the following policies.

Privacy:

Your privacy and online security is important to us at The Alaskan Candle Co LLC. ALL personal data we receive is kept private and secure against unauthorized access through our Shopping Cart Secure Server Software (SSL) which fully encrypts (makes it unreadable) and protects your information so it cannot be read or used by anyone except us.

The Alaskan Candle Co. LLC does NOT give, sell, or rent your personal information to anyone, for any reason! It is used only for the purpose of completing your transaction with us and for our customer records.

Payment Methods You Can Use:

We Gladly Accept: MasterCard, Visa, American Express, Discovery credit cards through a secure server:

We have teamed up with a leading company in online credit card processing. The processing is done through its secure site. It uses high graded SSL and 128-bit encryption technology. Your information will be encrypted and kept confidential throughout the process. On the card details screen at check out, you will see the address of the page start with "https". The "s" means that you're on a secure server. And if you use Netscape or Internet Explorer you will see a lit up "lock" icon at the bottom of your screen which means any information as you type it will not be accessed by anyone.

Paypal:

Paypal members may use Paypal to make payment. Non Paypal members may still use Paypal to process trancsactions.At checkout, you will be asked to choose a payment method. Paypal is secure and is a leading company in online credit card processing. Non-Paypal members might like to consider joining. It's free to join and free to send payment to anyone using their email address. Payment can be made with any major credit cards or directly from your checking account (if set up).

Money Order (US Customers Only):

US customers may use money order as payment. When you choose this method, you will be given an invoice and instructions on how to send payment. We will process your order the day we receive payment, and confirmation will be sent by email upon receipt of payment.

Checks (US Customers Only):

U.S. customers may use a check as payment. PLEASE NOTE: When you choose this method, you will receive an e-mail with payment address and instructions. We will process your order the day we receive payment and the check has CLEARED. Confirmation will be sent by email upon receipt of payment with the package tracking information.

Returns Policy - 100% Satisfaction Guarantee:

Your satisfaction is guaranteed! Should you ever need assistance from The Alaskan Candle Co. LLC you can call us at 1 866-330-6575 or visit our Contact Us page. You can always e-mail us at thealaskancandleco@hotmail.com any time.

We offer a full guarantee of our products.  If you are not satisfied with your purchase simply return the products (you pay for shipping) along with the reason for return within 14 days of receipt of purchase.  We will offer your choice of a like (equal value - i.e. same product but different scent) merchandise exchange (shipping is additional) or a refund.

Returned products MUST BE packed securely or a refund / exchange will not be issued.  You may want to insure your return.  We cannot be responsible for lost or misdirected returns. 

We charge a 15% Restock Fee!

Products may not be returned if more than 25% of the product has been used.

Exchanges are limited to 1 exchange per transaction.

Please ship all returns to:

The Alaskan Candle Co. LLC      

1315 Gray Fox Ct.

Fairbanks, AK 99712

Because you are purchasing a pure all natural candle we want to let you know in advance that if it becomes exposed to extreme temperatures it may arrive with the wax looking "cracked" or "sweating" with a drop or pool of scent on the top. This is NORMAL with Natural 100% Soy Wax Candles and will go away once you light it up. If You are not satisfied, we are not either, so see our Damaged Items policy below OR Enjoy and thanks again for your order!

Damaged Items:

We take many precautions to assure your order will arrive promptly and safely. But, if the merchandise you received has been lost, damaged, or broken during shipment please call us at 1-866-330-6575 or e-mail us at the alaskancandleco@hotmail.com within 3 business days of receipt of your order.

We must know within 3 days of receipt in order to make the appropriate claim with the carrier. We will provide you with instructions, which usually involve filing a claim with the carrier.  The carrier usually requires seeing the package. Keep all packaging materials!

Please Note

Any claims after 3 business days will have to repay for the shipping to send replacements for the broken product.

Shipping Policy:

We keep very little inventory so that you receive the best-scented candles.  Your candles will arrive to you freshly made!  Candles must set before shipping. Most candle orders will ship in 3-5 business days. There are occasions it may take a few extra days such as orders placed during the fall & holiday season and extremely large orders.

Pick Up at Sellers Location:

We will call you if a telephone number is provided, or send you and e-mail to coordinate pick up when candles are ready!

We keep very little inventory so that you receive the best-scented candles.  Our candles are always freshly made!  Candles must set before pick-up, this is about 3-5 business days. There are occasions it may take a few extra days such as orders placed during the fall & holiday season and extremely large orders.

Sales Tax:

No sales tax charged.

Welcome to The Alaskan Candle Co. LLC  (THE "SITE"). Please read these terms of use carefully before using this site.  Your use of this site is expressly conditioned upon your acceptance of the following terms of use.  By using this site, you signify your assent to these terms of use.  If you do not agree with any part of the following terms of use, you should not use this site or purchase any products.  In addition, when using particular features and services on the site, you will be subject to any posted guidelines and rules applicable to such features and services, all of which are incorporated by reference.

Limitation of Liability

IN NO EVENT WILL THE ALASKAN CANDLE CO. LLC  BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES FOR USE OF THIS SITE OR ANY OTHER HYPERLINKED WEB SITES INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR REVENUES, COSTS OF REPLACEMENT, BUSINESS INTERRUPTIONS, LOSS OF DATA OR DAMAGES RESULTING FROM USE OF OR RELIANCE ON THE INFORMATION PRESENT.

In some jurisdictions, limitations of liability are not permitted. In such jurisdictions, the foregoing limitations on liability may not apply to you. Revisions: The Alaskan Candle Co. LLC may terminate, change, suspend or discontinue any aspect of this Web site, including the availability of any features of the Web site, at any time and without notice.  Alaskan Candle Co. LLC also reserves the right, at its sole discretion, to change, modify, add or remove any portion of these terms in whole or in part, at any time and without notice. Alaskan Candle Co. LLC may terminate the authorization, rights and license given above at any time and without notice. Your continued use of this Web site after any changes to these terms are posted will be considered acceptance of those changes.

THE ALASKAN CANDLE CO. LLC SHALL HAVE NO LIABILITY AS A PUBLISHER OF INFORMATION OR RESELLER OF ANY PRODUCTS OR VENDOR SERVICES, INCLUDING, WITHOUT LIMITATION, ANY LIABILITY FOR DEFECTIVE PRODUCTS. WE ARE NOT RESPONSIBLE FOR DEFECTIVE MERCHANDISE FROM INDEPENDENT MANUFACTURERS.

Remember burning candles safely is your responsibility. We are not responsible for any misuse of our product.

Alaskan Candle Co. LLC shall not be responsible for any injuries, damages or losses of any kind due to your use of any product purchased from Alaskan Candle Co. LLC.

Your purchase from Alaskan Candle Co. LLC signifies your acceptance of the aforementioned information and policies.

Errors and Omissions

We endeavor to present the most recent, most accurate, and most reliable information on our Web site at all times. However, there may be occasions when some of the information featured on our Web site may contain incomplete data, typographical errors, or inaccuracies. Errors are wholly unintentional and we apologize if erroneous information is reflected in price, or availability of goods or services. We present our content "as is" and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update information at any time without prior notice.

Thank you for visiting. We hope you have a wonderful candle shopping experience and enjoy burning our scented soy candles as much as we do!

Email us at:
thealaskancandleco@hotmail.com

Or call us toll free:

1-866-330-6575 (USA Only)

Or Locally at

(907)458-8939 (AK)

We Gladly Accept: Paypal, Check or Money Order.